FREQUENTLY ASKED QUESTIONS
We know that shopping for quality grocery products and managing your needs involves a lot of questions. Whether you're seeking help with placing an order, tracking your shipment, or learning more about our offerings, we're here to assist you every step of the way.
Q1: What is Coiko Trading Limited?
A1: Coiko Trading Limited is a leading supplier of high-quality grocery products. We specialize in providing a wide range of grocery essentials, including rice, pasta, cooking oils, dairy products, canned goods, spices, and more. Our mission is to offer quality ingredients that cater to families and businesses, ensuring they have access to the finest products at competitive prices.
Q2: How do I place an order with Coiko Trading Limited?
A2: Placing an order with us is simple. You can browse our product catalog on our website, select the items you need, and proceed with checkout. Alternatively, you can contact our sales team by phone or email for assistance with orders, custom requests, and delivery arrangements.
Q3: Do you offer customization for grocery products?
A3: While we do not offer customization for individual grocery products, we do provide bulk order options tailored to specific business or event needs. If you require specialized packaging or product arrangements, feel free to contact our team to discuss your requirements.
Q4: Can Coiko Trading Limited deliver products internationally?
A4: Yes, we offer international shipping for many of our grocery products. Delivery times and costs depend on your location. Please contact our customer support team for more details regarding international shipping availability and rates.
Q5: What is the lead time for placing an order?
A5: We recommend placing orders at least 1-2 weeks in advance to ensure timely delivery. For bulk orders or customized packaging requests, we suggest contacting us earlier. Our team will do its best to accommodate your needs, even for urgent orders.
Q6: What payment methods do you accept?
A6: We accept various payment methods, including credit/debit cards, bank transfers, and online payment platforms. If you are unsure about payment options, our customer service team can provide more details based on your location.
Q7: How do you ensure the quality of your grocery products?
A7: At Coiko Trading Limited, product quality is our top priority. We partner with trusted suppliers and conduct rigorous quality control checks to ensure that all our products meet high standards. Our team is dedicated to delivering only the freshest and best-quality grocery items to our customers.
Q8: Can I return or exchange grocery products if I'm not satisfied?
A8: Yes, we have a return and exchange policy. If you're not satisfied with your purchase, please contact us within 14 days of receiving your order. We’ll guide you through the process to ensure a smooth return or exchange, depending on the condition of the products.
Q9: Do you offer bulk order discounts?
A9: Yes, we offer discounts on bulk orders. Whether you're purchasing for a large event, a restaurant, or business needs, we can provide customized pricing based on the volume of your order. Please reach out to our sales team to get a quote and more information on bulk discounts.